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The Support You Need, When You Need It

Our experienced consultants proactively work with you to resolve issues, improve performance and anticipate and prevent problems based on our best practice expertise. Whether you require ad hoc support to supplement in-house capability or a fully outsourced support solution, Prescience Technology’s range of flexible and scalable support services can be tailored to your needs.

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The Prescience Advantage®

Reliable, responsive and results-focused

Backed by a team of Project Controls, Project Management and Oracle Training professionals.

Flexible, scalable and tailored

Effective for small and large companies, as well as individual operators.

Proven with local, national and global clients

Suitable for all industries, including mining, resources, energy and infrastructure.

Support Plans

Choose from one of our three plans, or we can tailor a solution to your needs.

EVERYDAY

8am to 5pm, Mon to Fri

Basic Service Levels

Logging & Managing Vendor SRs

Technical Support

Functional Support

Australian-based Support Team

*Ideal for 1-5 Users*

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EXTENDED

Custom Hours

All features of our Everyday plan, plus:

Administrative Support

Dedicated Service Delivery Manager

Comprehensive Resolution Service Levels

Annual Technical Health Checks

Bi-Annual Application Patching

*Ideal for 6-30 Users*

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ELITE

24/7

All features of our Extended plan, plus:

Proactive Performance Management

Integration Support

Onsite Mobilisation

Bi-Annual Technical Health Checks

Quarterly Application Patching

*Ideal for 31+ Users*

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Dedicated Assistance from Experienced Professionals

Prescience Technology is Australia’s leading enterprise focused Oracle Primavera Specialized Platinum partner. We have a dedicated team of specialised Support Consultants whose deep knowledge of the Oracle Primavera suite, and complimentary project controls technologies is unique and unmatched in the market today.

We support a range of in-house, externally hosted and cloud-based Project Controls, Finance and Database environments, including:

  • Oracle Primavera
  • Oracle E-Business
  • Oracle Fusion ERP Cloud
  • Oracle Database
  • Deltek Acumen
  • InEight
  • BASIS

With offices throughout Australia and an international base in Singapore, we serve a diverse range of clients across the Asia Pacific region, and support global projects and organisations by request.

“We have been immensely impressed with how Prescience has integrated into our global support structure. They have maintained the 95% response and resolution clause specified in the support Service Level Agreement (SLA) and these key quick wins are adding significant value to our organisation.”

Group Manager, Global E&C Firm

“Prescience Technology adds value through their specialist expertise. They are very good at providing very effective people who will complement your IT department and they have proven experience around delivery. They tailored their offering and collaborated to deliver on a partnership basis.”

Strategy and Enterprise Architecture Mgr, Major Australian Manufacturer

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Get in touch with us to find out how we can help you extract greater value from your technology and project management platform.


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